Details
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Type:
Bug
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: None
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Fix Version/s: None
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Component/s: Alerts
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Labels:None
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Environment:
Prod
Description
Alerts have not been running on prod from 5/6-5/16.
Email Thread:
From: Jeff Shih
Sent: Tuesday, May 17, 2011 4:32 PM
To: Jennifer Clarke; Sharon Burt; Jeffrey Collemer; Jeff Theroux
Subject: RE: Alerts were not going out for most of the month
Alert service dependent upon something else to be functioning? Something get restarted today (like JBOSS) that kick started it again?
I didn't get any notifications that charts and scheduled reports were not working during this time.
Jeffrey Shih | Technical Account Manager
The Search Agency, Inc.
Phone: 310-582-5700 x6032 | Mobile: 310-422-6583
Jeff.Shih@thesearchagency.com
www.thesearchagency.com
:: Check out our blog at www.thesearchagents.com ::
:: Named to Deloitte's Technology Fast 500 ::
Please consider the environment before printing this e-mail.
From: Jennifer Clarke
Sent: Tuesday, May 17, 2011 12:25 PM
To: Jeff Shih; Sharon Burt; Jeffrey Collemer; Jeff Theroux
Subject: RE: Alerts were not going out for most of the month
Im not sure, I have looked at my CSC account alerts, and it ran 5/1-5/4, and 5/17. So I'm seeing the same thing.
From: Jeff Shih
Sent: Tuesday, May 17, 2011 1:33 PM
To: Sharon Burt; Jennifer Clarke; Jeffrey Collemer
Subject: Alerts were not going out for most of the month
Jen/Sharon,
I confirmed from a couple different folks that alerts had not been going out since 5/5, but then suddenly started again today. Do you know what might have caused this?
Is there a log or database table that shows what has been sent out?
Jeffrey Shih | Technical Account Manager
The Search Agency, Inc.
Phone: 310-582-5700 x6032 | Mobile: 310-422-6583
Jeff.Shih@thesearchagency.com
www.thesearchagency.com
:: Check out our blog at www.thesearchagents.com ::
:: Named to Deloitte's Technology Fast 500 ::
Please consider the environment before printing this e-mail.
From: [Sent By Eventum] Danielle Sadowski software.support@thesearchagency.com
Sent: Tuesday, May 17, 2011 7:15 AM
To: Jeff Shih
Subject: 7618 Team Gray - All Accounts - Priority 2
Hi,
I don't think any of our account alerts have run in a while. The last time I got a 1800Flowers one was 5/5. Austin hasn't received any for Sam's or Vitacost either. Is this a known issue?
Thank you,
Danielle
Danielle Sadowski | Group Account Director
The Search Agency, Inc.
Phone: 410-988-4481 | Mobile: 443-831-1398
Danielle.Sadowski@thesearchagency.com
www.thesearchagency.com
:: Check out our blog at www.thesearchagents.com ::
