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  1. AdMaxLocal
  2. AML-1126

UI Locks up after order is deployed.

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 2.0.2
    • Component/s: None
    • Labels:
      None
    • Environment:

      QA Env - SAPI Master-418, UI 2.0.2 Build 28, BidMgr Trunk 790, Core Trunk 765

    • Sprint:
      Sprint 2

      Description

      I have witnessed a UI lockup twice now. The latest time it locked up, I was logged in with two users, deployed an order with one and waited for it to go from submitted to Deployed. I then clicked on another order and clicked on the one I wanted to see the new status for and the UI locked up and I was presented with a 'Refreshing Order Data' message with the spinny wheel. I have to restart tomcat to get out of this state.

      The log doesn't seem to helpful but here is where it died:
      2013-02-05 19:37:05,104-3461481 [order-update-timer-factory] DEBUG com.thesearchagency.saas.core.services.content.internal.dao.HibernateContentDao [] - Attempting to find '49b24dde-ab31-4e60-930c-851bde7e4d8a' in 'com.reseller1'.
      2013-02-05 19:37:15,342-3471719 [http-8080-3] INFO org.apache.cxf.interceptor.LoggingInInterceptor [] - Inbound Message
      ----------------------------
      ID: 320
      Address: http://reseller1.aq-qa-tomcat1:8080/sapi/rest/orders/dfa4cb6f-3de7-4690-84e1-ad8f01bc3d81
      Http-Method: GET
      Content-Type:
      Headers:

      {Accept=[application/json, text/plain], accept-charset=[ISO-8859-1,utf-8;q=0.7,*;q=0.3], accept-encoding=[gzip,deflate,sdch], accept-language=[en-US,en;q=0.8,ja;q=0.6], connection=[keep-alive], Content-Type=[null], host=[reseller1.aq-qa-tomcat1:8080], referer=[http://reseller1.aq-qa-tomcat1:8080/reseller/], user-agent=[Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.57 Safari/537.17], x-tsa-authenticate=[X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======]}

      --------------------------------------
      2013-02-05 19:37:15,343-3471720 [http-8080-3] INFO com.thesearchagency.sapi.security.TokenParsingInterceptor [] - handleMessage
      2013-02-05 19:37:15,343-3471720 [http-8080-3] DEBUG com.thesearchagency.sapi.security.TokenParsingInterceptor [] - Received query string: null
      2013-02-05 19:37:15,343-3471720 [http-8080-3] DEBUG com.thesearchagency.sapi.security.TokenParsingInterceptor [] - Using context from header: X-TSA-Authenticate
      2013-02-05 19:37:15,344-3471721 [http-8080-3] DEBUG com.thesearchagency.security.TokenizedSecurityContext [] - Token:X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======
      2013-02-05 19:37:15,347-3471724 [http-8080-3] INFO com.thesearchagency.sapi.security.TokenParsingInterceptor [] - Adding (token 2013-02-05T18:39:52.186Z:[e042e3b8-b281-4851-a76d-acfabb994dec, d2a7171d-e4f2-428b-930f-cf82fff8c095]:

      {realm=com.reseller1}) context to message
      2013-02-05 19:37:15,348-3471725 [http-8080-3] DEBUG com.thesearchagency.security.TokenizedSecurityContext [timezone=UTC, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Token:X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======
      2013-02-05 19:37:15,351-3471728 [http-8080-3] DEBUG com.thesearchagency.sapi.jaxrs.JAXRSContextProvider [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Found security context for d2a7171d-e4f2-428b-930f-cf82fff8c095
      2013-02-05 19:37:15,351-3471728 [http-8080-3] DEBUG com.thesearchagency.sapi.jaxrs.JAXRSContextProvider [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Found tokenized security context: (token 2013-02-05T18:39:52.186Z:[e042e3b8-b281-4851-a76d-acfabb994dec, d2a7171d-e4f2-428b-930f-cf82fff8c095]:{realm=com.reseller1}

      )
      2013-02-05 19:37:15,351-3471728 [http-8080-3] DEBUG com.thesearchagency.sapi.jaxrs.JAXRSContextProvider [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Getting request context for d2a7171d-e4f2-428b-930f-cf82fff8c095 in realm com.reseller1
      2013-02-05 19:37:15,352-3471729 [http-8080-3] DEBUG com.thesearchagency.util.PropertiesPropertySetFactory [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Property set for settings/com.reseller1.properties is {}
      2013-02-05 19:37:15,352-3471729 [http-8080-3] INFO com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - handleMessage
      2013-02-05 19:37:15,353-3471730 [http-8080-3] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - resource: public javax.ws.rs.core.Response com.thesearchagency.sapi.services.order.OrderService.getOrder(com.thesearchagency.saas.core.services.IRequestContext,java.util.UUID)
      2013-02-05 19:37:15,353-3471730 [http-8080-3] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Executing getOrder
      2013-02-05 19:37:15,354-3471731 [http-8080-3] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Checking if the principal is active
      2013-02-05 19:37:15,354-3471731 [http-8080-3] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Getting data source for com_thesearchagency_saas_core_services_user_managers_UserManager
      2013-02-05 19:37:43,991-3500368 [http-8080-2] INFO org.apache.cxf.interceptor.LoggingInInterceptor [] - Inbound Message
      ----------------------------
      ID: 321
      Address: http://reseller1.aq-qa-tomcat1:8080/sapi/rest/security/tokens?username=reseller1%40thesearchagency.com&password=reseller1&realm=reseller1
      Http-Method: GET
      Content-Type:
      Headers:

      {Accept=[application/json, text/plain], accept-charset=[ISO-8859-1,utf-8;q=0.7,*;q=0.3], accept-encoding=[gzip,deflate,sdch], accept-language=[en-US,en;q=0.8], connection=[keep-alive], Content-Type=[null], host=[reseller1.aq-qa-tomcat1:8080], referer=[http://reseller1.aq-qa-tomcat1:8080/reseller/], user-agent=[Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.57 Safari/537.17]}

      --------------------------------------
      2013-02-05 19:37:43,992-3500369 [http-8080-2] INFO com.thesearchagency.sapi.security.TokenParsingInterceptor [] - handleMessage
      2013-02-05 19:37:43,992-3500369 [http-8080-2] DEBUG com.thesearchagency.sapi.security.TokenParsingInterceptor [] - Received query string: username=reseller1%40thesearchagency.com&password=reseller1&realm=reseller1
      2013-02-05 19:37:43,992-3500369 [http-8080-2] DEBUG com.thesearchagency.sapi.security.TokenParsingInterceptor [] - Extracted parameters:

      {username=[reseller1@thesearchagency.com], password=[reseller1], realm=[reseller1]}

      2013-02-05 19:37:43,992-3500369 [http-8080-2] DEBUG com.thesearchagency.sapi.security.TokenParsingInterceptor [] - No context found, using guest context
      2013-02-05 19:37:43,993-3500370 [http-8080-2] INFO com.thesearchagency.sapi.security.TokenParsingInterceptor [] - Adding (token 2013-02-05T18:39:52.186Z:[e042e3b8-b281-4851-a76d-acfabb994dec]:{}) context to message
      2013-02-05 19:37:43,995-3500372 [http-8080-2] DEBUG com.thesearchagency.sapi.jaxrs.JAXRSContextProvider [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Found security context for e042e3b8-b281-4851-a76d-acfabb994dec
      2013-02-05 19:37:43,995-3500372 [http-8080-2] DEBUG com.thesearchagency.sapi.jaxrs.JAXRSContextProvider [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Found tokenized security context: (token 2013-02-05T18:39:52.186Z:[e042e3b8-b281-4851-a76d-acfabb994dec]:{})
      2013-02-05 19:37:43,995-3500372 [http-8080-2] DEBUG com.thesearchagency.sapi.jaxrs.JAXRSContextProvider [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Getting request context for e042e3b8-b281-4851-a76d-acfabb994dec in realm null
      2013-02-05 19:37:43,996-3500373 [http-8080-2] DEBUG com.thesearchagency.util.PropertiesPropertySetFactory [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Property set for settings/null.properties is {}
      2013-02-05 19:37:43,996-3500373 [http-8080-2] INFO com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - handleMessage
      2013-02-05 19:37:43,996-3500373 [http-8080-2] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - resource: public javax.ws.rs.core.Response com.thesearchagency.sapi.services.security.SecurityService.getSecurityToken(com.thesearchagency.saas.core.services.IRequestContext,java.lang.String,java.lang.String,java.lang.String)
      2013-02-05 19:37:43,997-3500374 [http-8080-2] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Executing getSecurityToken
      2013-02-05 19:37:43,997-3500374 [http-8080-2] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Checking if the principal is active
      2013-02-05 19:37:43,997-3500374 [http-8080-2] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Getting data source for com_thesearchagency_saas_core_services_user_managers_UserManager

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            • Assignee:
              gavin.nicol Gavin Nicol (Inactive)
              Reporter:
              jeff.brown Jeff Brown (Inactive)
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              • Created:
                Updated:
                Resolved: