Details
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Type: Bug
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Status: Closed
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Priority: Critical
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Resolution: Fixed
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Affects Version/s: None
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Fix Version/s: 2.0.2
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Component/s: None
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Labels:None
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Environment:
QA Env - SAPI Master-418, UI 2.0.2 Build 28, BidMgr Trunk 790, Core Trunk 765
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Sprint:Sprint 2
Description
I have witnessed a UI lockup twice now. The latest time it locked up, I was logged in with two users, deployed an order with one and waited for it to go from submitted to Deployed. I then clicked on another order and clicked on the one I wanted to see the new status for and the UI locked up and I was presented with a 'Refreshing Order Data' message with the spinny wheel. I have to restart tomcat to get out of this state.
The log doesn't seem to helpful but here is where it died:
2013-02-05 19:37:05,104-3461481 [order-update-timer-factory] DEBUG com.thesearchagency.saas.core.services.content.internal.dao.HibernateContentDao [] - Attempting to find '49b24dde-ab31-4e60-930c-851bde7e4d8a' in 'com.reseller1'.
2013-02-05 19:37:15,342-3471719 [http-8080-3] INFO org.apache.cxf.interceptor.LoggingInInterceptor [] - Inbound Message
----------------------------
ID: 320
Address: http://reseller1.aq-qa-tomcat1:8080/sapi/rest/orders/dfa4cb6f-3de7-4690-84e1-ad8f01bc3d81
Http-Method: GET
Content-Type:
Headers:
--------------------------------------
2013-02-05 19:37:15,343-3471720 [http-8080-3] INFO com.thesearchagency.sapi.security.TokenParsingInterceptor [] - handleMessage
2013-02-05 19:37:15,343-3471720 [http-8080-3] DEBUG com.thesearchagency.sapi.security.TokenParsingInterceptor [] - Received query string: null
2013-02-05 19:37:15,343-3471720 [http-8080-3] DEBUG com.thesearchagency.sapi.security.TokenParsingInterceptor [] - Using context from header: X-TSA-Authenticate
2013-02-05 19:37:15,344-3471721 [http-8080-3] DEBUG com.thesearchagency.security.TokenizedSecurityContext [] - Token:X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======
2013-02-05 19:37:15,347-3471724 [http-8080-3] INFO com.thesearchagency.sapi.security.TokenParsingInterceptor [] - Adding (token 2013-02-05T18:39:52.186Z:[e042e3b8-b281-4851-a76d-acfabb994dec, d2a7171d-e4f2-428b-930f-cf82fff8c095]:
2013-02-05 19:37:15,348-3471725 [http-8080-3] DEBUG com.thesearchagency.security.TokenizedSecurityContext [timezone=UTC, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Token:X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======
2013-02-05 19:37:15,351-3471728 [http-8080-3] DEBUG com.thesearchagency.sapi.jaxrs.JAXRSContextProvider [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Found security context for d2a7171d-e4f2-428b-930f-cf82fff8c095
2013-02-05 19:37:15,351-3471728 [http-8080-3] DEBUG com.thesearchagency.sapi.jaxrs.JAXRSContextProvider [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Found tokenized security context: (token 2013-02-05T18:39:52.186Z:[e042e3b8-b281-4851-a76d-acfabb994dec, d2a7171d-e4f2-428b-930f-cf82fff8c095]:{realm=com.reseller1}
)
2013-02-05 19:37:15,351-3471728 [http-8080-3] DEBUG com.thesearchagency.sapi.jaxrs.JAXRSContextProvider [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Getting request context for d2a7171d-e4f2-428b-930f-cf82fff8c095 in realm com.reseller1
2013-02-05 19:37:15,352-3471729 [http-8080-3] DEBUG com.thesearchagency.util.PropertiesPropertySetFactory [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Property set for settings/com.reseller1.properties is {}
2013-02-05 19:37:15,352-3471729 [http-8080-3] INFO com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - handleMessage
2013-02-05 19:37:15,353-3471730 [http-8080-3] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - resource: public javax.ws.rs.core.Response com.thesearchagency.sapi.services.order.OrderService.getOrder(com.thesearchagency.saas.core.services.IRequestContext,java.util.UUID)
2013-02-05 19:37:15,353-3471730 [http-8080-3] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Executing getOrder
2013-02-05 19:37:15,354-3471731 [http-8080-3] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Checking if the principal is active
2013-02-05 19:37:15,354-3471731 [http-8080-3] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=d2a7171d-e4f2-428b-930f-cf82fff8c095, requestId=a2d8950f-8764-4a71-a9fe-81d16c2d4c53, locale=en_US, authToken=X2CU34D5NWDJUJVUNPGFOYUWYMG3AGGZ3LQCLMK2ZFWBYZMJEQAAPMOYHGMTNQDA2UARWGON4A7XYHAUQDPESQHP4KWHJXPZZE2K5NVEON5RMABRGI5YKL7Y53B5G4SY3SWEIN6ZNB6LWALJ35R5D2PUQBVXGIDA2NWHGYPNEUXPIURIH4CQW5PUIUM772Z45BMN6JNGMIQ2XDQCG5RWKPZYXQ======, hostname=70.166.144.17, ipAddress=70.166.144.17] - Getting data source for com_thesearchagency_saas_core_services_user_managers_UserManager
2013-02-05 19:37:43,991-3500368 [http-8080-2] INFO org.apache.cxf.interceptor.LoggingInInterceptor [] - Inbound Message
----------------------------
ID: 321
Address: http://reseller1.aq-qa-tomcat1:8080/sapi/rest/security/tokens?username=reseller1%40thesearchagency.com&password=reseller1&realm=reseller1
Http-Method: GET
Content-Type:
Headers:
--------------------------------------
2013-02-05 19:37:43,992-3500369 [http-8080-2] INFO com.thesearchagency.sapi.security.TokenParsingInterceptor [] - handleMessage
2013-02-05 19:37:43,992-3500369 [http-8080-2] DEBUG com.thesearchagency.sapi.security.TokenParsingInterceptor [] - Received query string: username=reseller1%40thesearchagency.com&password=reseller1&realm=reseller1
2013-02-05 19:37:43,992-3500369 [http-8080-2] DEBUG com.thesearchagency.sapi.security.TokenParsingInterceptor [] - Extracted parameters:
2013-02-05 19:37:43,992-3500369 [http-8080-2] DEBUG com.thesearchagency.sapi.security.TokenParsingInterceptor [] - No context found, using guest context
2013-02-05 19:37:43,993-3500370 [http-8080-2] INFO com.thesearchagency.sapi.security.TokenParsingInterceptor [] - Adding (token 2013-02-05T18:39:52.186Z:[e042e3b8-b281-4851-a76d-acfabb994dec]:{}) context to message
2013-02-05 19:37:43,995-3500372 [http-8080-2] DEBUG com.thesearchagency.sapi.jaxrs.JAXRSContextProvider [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Found security context for e042e3b8-b281-4851-a76d-acfabb994dec
2013-02-05 19:37:43,995-3500372 [http-8080-2] DEBUG com.thesearchagency.sapi.jaxrs.JAXRSContextProvider [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Found tokenized security context: (token 2013-02-05T18:39:52.186Z:[e042e3b8-b281-4851-a76d-acfabb994dec]:{})
2013-02-05 19:37:43,995-3500372 [http-8080-2] DEBUG com.thesearchagency.sapi.jaxrs.JAXRSContextProvider [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Getting request context for e042e3b8-b281-4851-a76d-acfabb994dec in realm null
2013-02-05 19:37:43,996-3500373 [http-8080-2] DEBUG com.thesearchagency.util.PropertiesPropertySetFactory [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Property set for settings/null.properties is {}
2013-02-05 19:37:43,996-3500373 [http-8080-2] INFO com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - handleMessage
2013-02-05 19:37:43,996-3500373 [http-8080-2] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - resource: public javax.ws.rs.core.Response com.thesearchagency.sapi.services.security.SecurityService.getSecurityToken(com.thesearchagency.saas.core.services.IRequestContext,java.lang.String,java.lang.String,java.lang.String)
2013-02-05 19:37:43,997-3500374 [http-8080-2] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Executing getSecurityToken
2013-02-05 19:37:43,997-3500374 [http-8080-2] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Checking if the principal is active
2013-02-05 19:37:43,997-3500374 [http-8080-2] DEBUG com.thesearchagency.sapi.security.PermissionsCheckingInterceptor [timezone=UTC, principalId=, requestId=5f9baea3-dee8-44fc-b090-90709cab5cc6, locale=en_US, authToken=null, hostname=70.166.144.17, ipAddress=70.166.144.17] - Getting data source for com_thesearchagency_saas_core_services_user_managers_UserManager