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  1. AdMaxLocal
  2. AML-5060

Update Merchant Support functionality to send email as Reseller User

    Details

    • Type: Task
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: Cashew
    • Component/s: None
    • Labels:
      None
    • Story Points:
      2
    • Sprint:
      Sprint 1

      Description

      Currently, when a user submits a support ticket through Reseller UI's merchant support tab, the ticket gets created in Zendesk from user "noreply@admaxlocal.com".

      We need to change the ticket creation email to the email of the reseller user submitting the ticket.

      This will then allow us to auto assign the tickets in Zendesk to the ticket submitter's email address. Also the Reseller user will get a ticket creation confirmation email from Zendesk.

        Attachments

        1. zendesk_confirmation_email.jpg
          161 kB
          Madhan Pulipati [X]
        2. Zendesk.jpg
          42 kB
          Madhan Pulipati [X]

          Activity

            People

            • Assignee:
              Madhan Madhan Pulipati [X] (Inactive)
              Reporter:
              gurpreet.singh Gurpreet Singh
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              Dates

              • Created:
                Updated:
                Resolved: