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  1. AdMaxLocal
  2. AML-1884

As a Partner Support user, I want to be notified when a order deployment results in failed or rejected ads, so that I can address the failure immediately with the subscriber

    Details

    • Type: Story
    • Status: Open
    • Priority: Major
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: All Time Backlog
    • Component/s: None
    • Labels:
      None

      Description

      DEMO: If possible, would be nice to demo the actual send/receive of the email alert to partner support, of an actual error on Google. Email should only be sent to partner support if ad rejection is due to end user ad customization or system ad copy error.

      Order will remain in "Deployed" state even if there is a rejected Ad (AML-2226) (Keyword rejections will go to Error state. Need to work through this in next release with keyword customization)

      When an ad(s) is rejected in Adwords during deployment, a single email for the merchant/order related to all active campaigns disapproved ads is sent to: AMLPartnerSupport@thesearchagency.com.

      The email includes the following information for TSA user to resolve in UI while also may need to confirm/refer to ads directly in adwords:

      Subject line: "Subscriber name - Disapproved Ads"

      Email body:
      *merchant UUID (Google Account ID)
      *campaign id (the taxonomy names should be included with the campaign ID, e.g. BA/Loc name: Plumber/Providence).
      *ad group and ad ids
      *trigger text
      *reason/error code

      repeats for all campaigns for the merchant/order during the deployment

      Success Criteria:

      • If Google rejects an ad customization, the email is sent to partner support 100% of the time
      • The email is sent immediately upon Google notifying us of an ad rejection for deployment (post deployment rejection emails are sent once a day (AML-2065)
      • The email contains enough information for partner support to pass it on to the Subscriber, and for the Subscriber to make the appropriate changes to fix the rejected ad(s)

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              • Assignee:
                Unassigned
                Reporter:
                frank.han Frank Han (Inactive)
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                Dates

                • Created:
                  Updated: