Details
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Type:
Story
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Status: Open
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Priority:
Major
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Resolution: Unresolved
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Affects Version/s: None
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Fix Version/s: All Time Backlog
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Component/s: None
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Labels:None
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Story Points:0
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Sprint:Sprint 6
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Epic Link:
Description
DEMO: If possible, would be nice to demo the actual send/receive of the email alert to partner support, of an actual error on Google. Email should only be sent to partner support if ad rejection is due to end user ad customization or system ad copy error.
Order will remain in "Deployed" state even if there is a rejected Ad (AML-2226) (Keyword rejections will go to Error state. Need to work through this in next release with keyword customization)
When an ad(s) is rejected in Adwords during deployment, a single email for the merchant/order related to all active campaigns disapproved ads is sent to: AMLPartnerSupport@thesearchagency.com.
The email includes the following information for TSA user to resolve in UI while also may need to confirm/refer to ads directly in adwords:
Subject line: "Subscriber name - Disapproved Ads"
Email body:
*merchant UUID (Google Account ID)
*campaign id (the taxonomy names should be included with the campaign ID, e.g. BA/Loc name: Plumber/Providence).
*ad group and ad ids
*trigger text
*reason/error code
repeats for all campaigns for the merchant/order during the deployment
Success Criteria:
- If Google rejects an ad customization, the email is sent to partner support 100% of the time
- The email is sent immediately upon Google notifying us of an ad rejection for deployment (post deployment rejection emails are sent once a day (
AML-2065) - The email contains enough information for partner support to pass it on to the Subscriber, and for the Subscriber to make the appropriate changes to fix the rejected ad(s)
Attachments
Issue Links
- depends on
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AML-2362 Update OMS to send Ad Error email to partner support
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- Closed
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